Cisco 810-440 Exam

Which two descriptions of the customer journey are true? (Choose two.)

  • A. The customer journey has eight phases to deliver business outcomes.
  • B. It spans the spectrum from business vision to value realization.
  • C. It is a business-centric view of the customer business.
  • D. It is an IT-centric view of their business needs.
  • E. It starts with the customer’s technology vision.
Answer: Option B. C.

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