Which statement describes the call recording operation on Cisco Unified Contact Center Express call agents that use Cisco IPPA?

A. Recording is facilitated via desktop monitoring on supported IP phones.
B. Automatic recording is supported.
C. Only G.711 codec is supported.
D. Only SPAN port monitoring is supported.
E. Call recording is not supported on Cisco Unified CCX call agents that use Cisco IPPA.

Answer: Option D.

Explanation:

There is no mechanism created as of now to record the call so we first span and record it from packet capture or from third party software.

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