Cisco 400-051 Exam

Which statement describes the call recording operation on Cisco Unified Contact Center Express call agents that use Cisco IPPA?

  • A. Recording is facilitated via desktop monitoring on supported IP phones.
  • B. Automatic recording is supported.
  • C. Only G.711 codec is supported.
  • D. Only SPAN port monitoring is supported.
  • E. Call recording is not supported on Cisco Unified CCX call agents that use Cisco IPPA.
Answer: Option D.
Explanation: 

There is no mechanism created as of now to record the call so we first span and record it from packet capture or from third party software.

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