Cisco 700-651 Exam

Which purpose of the Customer Lifecycle is true?

  • A. understanding why single-transaction customers are preferred
  • B. understanding what a customer needs between onboarding and renewing, and creating a customer for life
  • C. understanding when you should no longer be selling products to a customer and start focusing on new customers
  • D. understanding how to entice the customer to contact you when they want to purchase additional products
Answer: Option B.

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