Cisco 400-051 Exam

Which mechanism enables the Cisco Unified CCX Cisco Agent Desktop application to obtain a copy of the RTP packet stream directly from a supported IP phone?

  • A. SPAN port monitoring
  • B. desktop monitoring
  • C. remote SPAN monitoring
  • D. reflector port monitoring
  • E. ESPAN monitoring
Answer: Option B.
Explanation: 

Desktop monitoring provides a mechanism for the CAD application to obtain a copy of the RTP packet streams directly from the phone and therefore removes the need for a Monitoring component connected to the SPAN port on the Catalyst switch. A Cisco phone supporting desktop monitoring is required and the agent workstation running CAD must be connected to the data port on the back of the agent phone. The Cisco IP Communicator also supports using desktop monitoring for silent monitoring and recording.
Reference: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_0/design/UCCX_BK_UD5B347F_00_uccx-solution-reference-network-design/UCCX_BK_UD5B347F_00_uccx-solution-reference-networkdesign_ chapter_010.html

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