Cisco 400-051 Exam

Which Cisco Unified Contact Center Express script media step can invoke a VXML application to retrieve and play prompts on-demand from an off-box location?

  • A. Play Prompt step
  • B. Voice Browser step
  • C. Menu step
  • D. Recording step
  • E. Simple Recognition step
Answer: Option B.
Explanation: 

CRA Voice Browser is fully integrated with the CRA Engine. You can use scripts designed in the CRA Editor to extend VoiceXML applications by providing ICD (Integrated Contact Distribution) call control and resource management. For example, you can use VoiceXML to build a speech dialog as a front end to collect information from the caller. You can then pass this information to the CRA script, and when the agent receives the call, the information collected by VoiceXML will be available. You use the Voice Browser step in the Media palette of the CRA Editor to invoke a VoiceXML application. You can use the bundled voicebrowser.aef script as an example for creating scripts that invoke VoiceXML. (You can create custom scripts to execute other steps in addition to VoiceXML.)

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