Cisco 400-051 Exam

Which Cisco Unified Contact Center Express data store contains user scripts, grammars, and documents?

  • A. configuration data store
  • B. repository data store
  • C. agent data store
  • D. historical data store
  • E. script data store
Answer: Option B.

Unified CCX applications might use auxiliary files that interact with callers, such as scripts, pre-recorded prompts, grammars, and custom Java classes. Depending on each implementation, Unified CCX applications use some or all of the following file types. The Unified CCX Server’s local disk prompt, grammar, and document files are synchronized with the central repository during Unified CCX engine startup and during run-time when the Repository datastore is modified.

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