Cisco 400-051 Exam

Which Cisco Unified Contact Center Express data store contains CSQ information?

  • A. configuration data store
  • B. repository data store
  • C. agent data store
  • D. historical data store
  • E. script data store
Answer: Option A.

The Database component is required for any Unified CCX deployment and manages access to the database. The Unified CCX Database contains four data stores. They are as follows:
– Configuration data store
– Repository data store
– Agent data store
– Historical data store
The configuration data store contains Unified CCX configuration information such as resources (agents), skills, resource groups, teams, and CSQ information. The repository data store contains user prompts, grammars, and documents. The agent data store contains agent logs, statistics, and pointers to the recording files. The historical data store contains Contact Call Detail Records (CCDRs).

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