Cisco 400-051 Exam

Which Cisco Unified Contact Center Express core system software component communicates with Cisco Agent Desktop for agent state control and call control?

  • A. Unified CCX Engine
  • B. Database
  • C. Monitoring
  • D. Recording
  • E. RmCm
Answer: Option A. 
Explanation: 

The Unified CCX Engine enables you to run multiple applications to handle Unified CM Telephony calls or HTTP requests. The Unified CCX Engine uses the Unified CM Telephony subsystem to request and receive services from the Computer Telephony Interface (CTI) manager that controls Unified CM clusters. The Unified CCX Engine is implemented as a service that supports multiple applications. You can use a web browser to administer the Unified CCX Engine and your Unified CCX applications from any computer on the network. Unified CCX provides you the following two web interfaces:
. Unified CCX Administration web interface: Used to configure system parameters, subsystems, view real-time reports that include total system activity and application statistics, and so on.
. Unified CCX Serviceability web interface: Used to view alarm and trace definitions for Unified CCX services, start and stop the Unified CCX Engine, monitor Unified CCX Engine activity, and so on.

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