Cisco 648-232 Exam

What are the three ways that the WebEx Support Center improves key performance metrics for a business? (Choose three.)

  • A. increases first-call resolution percentage
  • B. lengthens average call handling time
  • C. drives in-person sales
  • D. shortens average wait time
  • E. improves customer satisfaction rating
  • F. increases time to resolution
Answer: Option A. D. E.

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