Cisco 400-051 Exam

Two Jabber clients are unable to pass instant messages between each other. What is the appropriate next step?

  • A. Review XCP router logs.
  • B. Open port 5060 on the firewalls between the PCs and the IM&P servers.
  • C. Review SIP proxy logs.
  • D. Review Help > Show Connection Status in each Jabber client, and pull logs as necessary.
Answer: Option A. 
Explanation: 

The XCP Router is the core communication functionality on the Cisco Unified Presence server. It provides XMPP-based routing functionality on Cisco Unified Presence; it routes XMPP data to the other active XCP services on Cisco Unified Presence, and it accesses SDNS to allow the system to route XMPP data to Cisco Unified Presence users. The XCP router manages XMPP sessions for users, and routes XMPP messages to and from these sessions.

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