Cisco 400-051 Exam

The number of calls waiting in a Cisco Unified Communications Manager native call queue has reached its maximum limit. Which statement about what happens to additional incoming calls is true?

  • A. Calls are handled according to the Forward Hunt Busy settings on the Hunt Pilot configuration page.
  • B. Calls are handled according to the Forward Hunt No Answer settings on the Hunt Pilot configuration page.
  • C. Calls are handled according to the Forward Hunt Busy settings on the Line Group members.
  • D. Calls are handled according to the Hunt Options settings on the Line Group Configuration page.
  • E. Calls are handled according to the When Queue Is Full settings on the Hunt Pilot Configuration page.
Answer: Option E.
Explanation: 

There are three main scenarios where alternate numbers are used:
. When queue is full
. When maximum wait time is met
. When no hunt members are logged in or registered
When queue is full
Call Queuing allows up to 100 callers to be queued per hunt pilot (the maximum number of callers allowed in queue on a hunt pilot page). Once this limit for new callers been reached on a particular hunt pilot, subsequent calls can be routed to an alternate number. This alternate number can be configured through the Hunt Pilot configuration page (through the “Destination When Queue is Full” settings).
When maximum wait time is met
Each caller can be queued for up to 3600 seconds per hunt pilot (the maximum wait time in queue). Once this limit is reached, that caller is routed to an alternate number. This alternate number can be configured through the Hunt Pilot configuration page (through the “Maximum wait time in queue” settings).
When no hunt members are logged in or registered
In a scenario where none of the members of the hunt pilot are available or registered at the time of the call, hunt pilot configuration provides an alternate number field (through the “When no hunt members are logged in or registered” settings) where calls can be routed. For Call Queuing, a hunt pilot member is considered available if that member has both deactivated do not disturb (DND) and logged into the hunt group. In all other cases, the line member is considered unavailable or logged off.
Reference: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/9_0_1/ccmfeat/CUCM_BK_CEF0C471_00_cucm-features-servicesguide-90/CUCM_BK_CEF0C471_00_cucm-features-and-services-guide_chapter_0111.html

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