Cisco 400-051 Exam

Refer to the exhibit. A Cisco collaboration engineer is writing a report to summarize the call distribution characteristics in a Cisco Unified Contact Center Express queue. Which three characteristics can be reported about the call distribution? (Choose three.)

  • A. This queue will not work because no prompt has been selected.
  • B. Calls to this queue can be distributed in a round-robin manner between agents.
  • C. Agents that are answering calls for this queue can answer calls to other queues if available.
  • D. Agents in this queue are expected to finish (wrap-up) a call within 60 seconds.
  • E. Calls to this queue are handled in the order they were received unless prioritized by the script.
  • F. Changing the queue name from SupportQueue to Support01 requires updates to the script.
  • G. Agents logged in to this queue automatically receive calls without the need to do anything else (automatic work).
Answer: Option C. E. F.

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