Cisco 400-051 Exam

“Login failed due a configuration error with your phone and JTAPI or Unified CM Contact your Administrator” Refer to the exhibit. Which two of the following are possible causes of the error message when an agent attempted to log into the Cisco Agent Desktop

  • A. The Resource is not Available under Cisco Desktop Administrator
  • B. The RMCM is stuck in the initializing state
  • C. The MAC of the agent phone is not associated with RMCM application user on the Cisco Unified Communication Manager
  • D. THE IPCC extension is not associated with the end user
  • E. An incorrect extension was entered by the agent while logging onto Cisco Agent Desktop
Answer: Option B. C.

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