Cisco 400-051 Exam

How many RTP streams exist on the network when a Cisco Unified Contact Center Express agent is engaged in a call that is being silently monitored and recorded?

  • A. 3
  • B. 4
  • C. 5
  • D. 6
  • E. 8
Answer: Option D.
Explanation: 

6 RTP streams exist when UCCE agent is engaged in a call when it is being silently monitored.
Reference: http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_0/design/UCCX_BK_UD5B347F_00_uccx-solution-reference-network-design_chapter_0110.html

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