Cisco 400-051 Exam

A UCCX manager is monitoring several groups and has added a new team for the finance department. The manager can monitor all team members except those that have just been added in the finance department. Which UCCX administration steps can resolve the issue?

  • A. Wizards> RmCm Wizards > Modify existing service queue
  • B. Subsystem> RmCm> Resources
  • C. Subsystem> RmCm> Contact service queue
  • D. Subsystem> Team> Assign supervisor and contact service queue
  • E. Tools> User management> Agent capability view
Answer: Option B.

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